• Terms & Conditions

    Our Terms.

    1. These Terms.

    1.1 What do these terms cover? These are the terms and conditions on which we supply products or vehicle(s) to you, whether these are goods, services, or digital content.

    1.2 Why you should read them. Please read these terms carefully before you submit your order or complete a sale with us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.

    2. Information About Us and How to Contact Us.

    2.1 Who we are. We are Forecourt E Limited a company registered in England and Wales. Our company registration number is 13837084 and our registered office is at East 4, Old Dairy Workshops, 44 Milford Road, Lymington, Hampshire SO418DU.

    2.2 How to contact us. You can contact us by telephoning our customer service team at 01590 479005 by writing to us by email at [email protected] or by post at Forecourt E Limited, East 4, Old Dairy Workshops, 44 Milford Road, Lymington, Hampshire SO418DU

    2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. We may also use SMS messaging or other online messaging service such as WhatsApp.

    2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails or any messaging service.

    3. Our Contract With You.

    3.1 How we will accept your order. Our acceptance of your order will take place when we email or message you to accept it, at which point a contract will come into existence between you and us.

    3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

    4. Our Products and Vehicles.

    4.1 Products and vehicles may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

    5. Providing the Products.

    5.1 Delivery costs. The costs of delivery will be displayed to you on our website or notified to you at the time of your order.

    5.2 When we will provide the products or vehicles? During the order process, we will let you know when we will provide the products and/or vehicle(s) to you if you have chosen delivery as the preferred option

    5.3 We are not responsible for delays outside our control. If our supply of the products or vehicles is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products or vehicle(s)you have paid for but not received.

    5.4 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours which are displayed on our website: https://www.forecourt-e.co.uk/contactus

    5.5 If you are not at home when the product or vehicle is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We will also try to contact you via telephone and messages if we are delivering a vehicle. If you miss a vehicle delivery a minimum charge of £500.00 will be applied to your invoice.

    5.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our premises we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

    5.7 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods or vehicle(s) then you may treat the contract as at an end straight away if any of the following apply:
    (a) we have refused to deliver the goods;
    (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    (c) you told us in writing before we accepted your order that delivery within the delivery deadline was essential.

    5.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 5.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

    5.9 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

    5.10 When you own goods. You own a product which is goods once we have received payment in full.

    5.11 Reasons we may suspend the supply of a vehicle to you. We may have to suspend the supply of a vehicle to:
    (a) deal with technical problems or make minor technical changes;
    (b) update the product to reflect changes in relevant laws and regulatory requirements;
    (c) make changes to the vehicle as requested by you or notified by us to you (see clause 6).

    5.12 We may also suspend the supply of the products or vehicle(s) if you do not pay. If you do not pay us for the products or vehicle(s) when you are supposed to (see clause 10.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products or vehicle(s) until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the supply of the products or vehicle(s). We will not suspend the products or vehicle(s) where you dispute the unpaid invoice (see clause 10.6). We will not charge you for the products or vehicle(s) during the period for which they are suspended. As well as suspending the products or vehicle(s) we can also charge you interest on your overdue payments (see clause 10.5).

    6. Your Rights to End the Contract.

    6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
    (a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product or vehicle(s) repaired or a service re-performed or to get some or all of your money back), see clause 9;
    (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;
    (c) If you have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
    (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.

    6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
    (a) we have told you about an error in the price or description of the product or vehicle(s) you have ordered and you do not wish to proceed;
    (b) there is a risk that supply of the products or vehicle(s) may be significantly delayed because of events outside our control;
    (c) you have a legal right to end the contract because of something we have done wrong.

    6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

    7. How to End the Contract With Us (Including if You Have Changed Your Mind).

    7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
    (a) Phone or email. Call customer services on 01590 479005 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.

    8. Our Rights to End the Contract.

    8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
    (a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
    (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or vehicle(s;
    (c) you do not, within a reasonable time, allow us to deliver the products or vehicle(s)to you or collect them from us

    9. If There Is a Problem With the Product or Vehicle(s).

    9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01590 479005 or email us at [email protected] or write to us at Forecourt E Ltd, East 4, Old Dairy Workshops, 44 Milford Road, Lymington, Hampshire SO418DU.

    9.2 Summary of your legal rights. We are under a legal duty to supply products or vehicle(s) that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

    Summary of Your Key Legal Rights.

    This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

    If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following:

    a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
    b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
    c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

    See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

    If Buying a Vehicle:

    The Consumer Rights Act covers you only when buying a car for private use, from a trader. If you’re buying privately or at auction, or for business use, you’re not covered – although you do have other rights.

    The Short-Term Right to Reject.

    If you buy a new or used car and from the outset, it has a fault, you can reject it without having to give the dealer a chance to repair or replace the vehicle.
    The dealer can refuse your rejection which might mean court action. If you’re deemed to have acted unreasonably, you will most likely lose. Alternatively, you can take the Alternative Dispute Resolution route, which involves using an arbitration service.

    Final Right to Reject.

    If your car develops a fault after more than 30 days of ownership, but within no more than six months, you can still reject it, however, you must give the supplying dealer one chance to fix the problem. If they don’t do it satisfactorily you can then ask for it to be repaired, replaced or your money refunded.

    If a fault becomes apparent after 30 days it’s assumed to have been there since you bought the car, and it’s up to the dealer to prove that it wasn’t. However, if you’ve covered lots of miles or neglected/abused the car since buying it, rejecting it could be more difficult.

    If you reject a car within the first 30 days the dealer can’t charge you for use or wear and tear and they have to refund you in full. After 30 days have elapsed you can expect to get back less than you paid – negotiations will take place to reach an agreement.

    After Six Months.

    Six months after you bought the car you’re reliant on the standard warranty to cover the cost of any repairs if the vehicle is covered by a manufacturer warranty.

    Reasons for Rejection.

    You can only reject a car because it’s not fit for purpose i.e., faulty. Deciding that it’s not right for your lifestyle, you don’t like the colour or you should have bought a car with a diesel engine instead of petrol (or vice versa) aren’t valid reasons.

    For your rejection to be valid the car doesn’t necessarily have to be undrivable. According to the Act, the car must be of satisfactory quality, fit for purpose and free from any defect. With a new car, this would mean it should be completely fault-free, but with a used car, it’s different. You should expect some wear and tear and it might be that there’s the odd bit of damage – especially if it’s an old or high-mileage car.
    Another reason for rejecting the car is that the supplying dealer has failed to disclose key information which might have affected your buying decision or the car’s value.

    9.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call our customer service team on 01590 479005 or email us at [email protected] or write to us at Forecourt E Ltd, East 4, Old Dairy Workshops, 44 Milford Road, Lymington, Hampshire SO418DU.

    10. Price and Payment.

    10.1 Where to find the price for the product. The price of the product or vehicle(s) (which includes VAT) will be the price indicated on the website. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

    10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    10.3 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

    10.4 When you must pay and how you must pay. We accept payment with a variety of credit and debit card providers. We prefer payment via bank transfer. You must pay for the products or vehicle(s) before we dispatch or release them.

    10.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

    10.6 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

    11. Our Responsibility for Loss or Damage Suffered by You.

    11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987

    11.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    12. How We May Use Your Personal Information.

    12.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy which can be viewed on our website: www.forecourt-e.co.uk

    13. Other Important Terms.

    13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    13.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    13.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    13.5 Even if we delay enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    13.6 Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

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